Mr. MADANAGOPAL SS
Soft Skills & Behavioral Trainer
20+ years Experience
Language Spoken: English
Chennai, Tamil Nadu - INDIA
About Mr. MADANAGOPAL SS
Madanagopal has 20 plus experience in the field of Customer service, Market research & Training & development. Have a deep passion for training in the areas of NLP, Customer Relationship Management and Emotional Intelligence. Have hands-on experience in Training of staff in Customer handling, giving first time resolutions and up-selling. Have conducted programmes in the Real estate sectors and BPOs in the areas of Customer relations and Sales. Have used NLP as a valuable resource during the course of facilitation of coaching.
PROFESSIONAL WORK EXPERIENCE
Behavioral and Soft Skills Trainer (Freelance), Chennai – Aug 2018 till date - Conducting programs for BPO, Real estate and retail sectors in the areas of customer relationship management, communication etiquettes using customized training modules.
Manager Learning and Development - Win Training Centre, Vizag –Nov 2009 till July 2018 - Designed Training programs for adults and students in the areas of Communication and professional development.
Operations Officer - Scope International Pvt Ltd (Standard Chartered Bank), Chennai – Oct 2006 till Oct 2009 - Worked in the Customer support function in the area of Banking for customers based in Dubai, Singapore and Hong Kong. Also handled quality, floor training in customer service etiquettes, up selling and Team management.
Trainer – Softskills & Customer Interaction Customer Interaction Executive – Reliance BPO (Reliance Info streams), Navi Mumbai & Chennai – March 2003- Oct 2006 - Handled Customers all over India in the area of Telecommunications and was responsible in increasing the level of sales all over India beyond the target level and rendered excellent customer support with effective team management. Instrumental in designing training modules for customer service training and conducted floor trainings.
Corporate Trainer and Business Management Consultant, Chennai – May 1994 till Feb 2003 - Conducted leadership and emotional intelligence trainings for corporate, educational institutions and one to one coaching for individuals and staff at the employee, supervisory and managerial levels and also conducted market research studies which were instrumental in business development of small industries and consultancies.
MBA, PGDHRM (Human Resources Management) from Annamalai University
M.Phil (Management) from Prist University from Prist Business School (Chennai)
MLM, (Full time Masters Degree in Labor Management), in HRD, Training & Development, Organizational Behavior and Employee relations from Madras University (Tamil-Nadu Institute of Labor Studies)
B.Com from University of Madras
NLP Practitioner, International Institute of Professional Excellence, Canada & Sue Knight Consulting
Master Trainer and Facilitator, Middle Earth HR
Train the Trainer, Win or Win Consulting
Professional Trainer in Design and Certification of Experiential Learning, International Institute of Professional Excellence, Canada
Certified Training and Development Manager, Vskills, Govt of India Initiative
Transactional Analysis, TA 101, ITAA – International Transactional Analysis Association